Delivery, Return & Refund Policy
DELIVERY
Art Space shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address specified and keyed in by the Customer but we cannot guarantee any firm delivery time and we shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Art Space.
1. We can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses.
2. We are unable to ship to international addresses at this moment.
3. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.
4. We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.
5. We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.
Delivery Time
1. Confirmed orders will be shipped out from our warehouse within two (2) to four (4) working day(s) if they are placed before 12:00 pm, Monday to Friday, excluding public holidays. (except pre-order items).
2. Aside from public holidays, orders placed on Friday after 12:00 pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within two (2) to four (4) working days. (except pre-order items)
3. PRE ORDER terms and conditions: Pre-order items are stock which are not on hand and therefore, have to wait around thirty (30) working days to receive the items.
4. Pre orders require payment to be made at checkout, please do not order if you are unable to wait.
5. If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.
6. During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to surges in online order volumes.
7. It is advised to place your order 2 weeks in advance of festive periods such as Hari Raya, Chinese New Year, Deepavali etc.
[Further shipment delays might be experienced due to the Full Movement Control Order (FMCO)].
Delivery Charge
Delivery Charges will be calculated based on the weight/volumetric weight of the Order received.
Delivery charge will calculated by system automaticely.
These conditions are subject to change by the management.
There will be STRICTLY NO REFUNDS for any shipping & handling charges.
Order Tracking
Once your order has been dispatched, we will send you a tracking number for your parcel, you may track the status and where about of the parcel online in real-time.
RETURN & REFUND
WHAT IS YOUR RETURN POLICY?
1.1 We ensure that all products are high quality and we do check all orders before they are shipped. In the rare circumstances that your item(s) has a manufacturer defect or you have a warranty claim, please contact us or email us within 24 hours upon receiving your item(s). We (Deep Artspace Sdn Bhd) may request for photos to support the assessment of your claim. If the warranty claim is accepted, we will arrange for the replacement or we can issue a store credit or refund for the item(s) and cover all associated shipping cost.
1.2 Please take note of the following:
1.2.1 We will refund your order total, less our costs for shipping and handling each way for exchanges, (unless due to mishandling or manufacturers’ defect) full order amount will be refunded.
1.2.2 For items that shipped are free, our costs shipping and handling each way costs will be deducted from your refund, (unless due to mishandling or manufacturers’ defect) full order amount will be refunded.
1.2.3 An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.
1.2.4 Attach the return label to the outside of the package. Item(s) must be in their original packaging and condition.
1.2.5 Our return policy does not apply to used cushions, damaged items resulting from misuse, abuse, normal wear & tear, improper care, negligence or the natural breakdown of materials over time and incorrect self-assembly
1.2.6 If your order arrived damaged or defective, please contact us or email us immediately.
HOW DO I RETURN MY PURCHASE?
2.1 If your product arrived is not as what you seen OR order on our website, you can return it for up to 14 days after delivery. We charge NO RESTOCKING FEES, but shipping costs are non-refundable.
2.2 All return items must have original tags and packaging; and has not been installed, used, or modified. We stand by our products – if your order arrives damaged or defective or you’d like to order replacement parts, we can help right away.
2.3 If you wish to return an item, please contact us or email us and please indicate your order number in the message line.
A FEW EXCEPTIONS TO NOTE:
3.1 Non-returnable Items -We cannot accept returns on some items such as custom made, made to order, special order, or clearance/sale. Gift Certificates are also non-returnable.
3.2 Some products are special. We will modify our return policy for some types of products unless stated otherwise.
HOW LONG WOULD IT TAKE FOR MY RETURN AND REFUND TO BE PROCESSED?
4.1 We will immediately (within 2-7 working days) process the refund after receiving of the returned item(s). Refunds are typically issued through the same transaction method you used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. Credit card refunds usually reflect on your billing statement in the following billing cycle. Payments made by bank transfer credited back to the same bank to you by our 3rd Party Service Provider.
WHAT IF MY ORDER ARRIVES DAMAGED?
5.1 We package all of our products well so they arrive on your doorstep snug, safe, and secure. We make sure all our products are pack well before ship, and we refuse to sell products that are easily damaged during shipping. If an item arrived with damaged or with parts missing, please notify us within 24 hours. We’re happy to send your replacement as soon as possible.
5.2 When you sign for the parcel, even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may refuse to receive it. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
5.3 If you have already accepted the parcel and notice missing or damaged parts, please contact us right away and we will ship your replacement part(s) free of charge. We usually only allow 24 hours to lodge claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
5.4 If you decided do not want part(s) or a replacement unit, you can return the item under our standard return policy.
5.5 If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, please return the product to us. And we will refund for you, no shipping charge will be apply for your side.
5.6 If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.
If you have any questions on how to return your item to us, please contact us at hello@artspace.my
